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  Developing the Ward Sister or Department Manager
A practical guide to strengthening the skills needed for this role

11/04/2019 - 19 days until event

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  Developing the Ward Manager / Department Manager
A practical guide to strengthening the skills needed for this role


Ward sisters are central to achieving high standards, competence and a caring culture. However, for years the development of nurses in this vital role has been neglected and many nurses have made the transition to ward sister though a process of trial and error. "While the overall leadership culture of the trust is important, often it is the local ward leadership, medical as well as nursing, that is critical to achieving high-quality care." State of Care in Acute Hospitals, Care Quality Commission, 2nd March 2017

Whether you are currently a Ward sister, or aspiring to be one, this event provides a unique opportunity to learn from the experiences of other Ward sister's and Nurse Directors to develop your skills as an effective Ward sister. Through national updates and practical case studies the conference will update Ward sisters on essential issues to enable you to improve practice and leadership at a local level.

This conference is suitable for current and aspiring Ward Sisters/Charge Nurses and Senior Nurses

This conference will enable you to:
• Network with Ward sisters, Aspiring Ward sisters and those who support them
• Develop your skills as an Effective Ward sister
• Improve your leadership skills and empower others
• Improving communication skills at ward level including frontline management of complaints, feedback and concerns
• Learn from experienced Ward sisters about how they handle difficult issues, manage workload and work life balance and improve the way they work
• Develop your local strategy to improve and change the way you think about patient experience
The role of the ward sister/charge nurse has been highlighted as one of the most important in the NHS (Sprinks, 2010), particularly in relation to change management, vision and role modelling, and providing developmental opportunities for more junior staff. the ward sister as the "linchpin" of the clinical area, drawing together patient safety, experience and the coordination of the multidisciplinary team. The role is fundamental to ensuring high standards of care are achieved and maintained, and that patients' experiences are optimised (Royal College of Nursing, 2009).
Ward sisters are the public face of hospitals, and represent a level of management, authority and leadership to patients (RCN, 2011). They are also role models and advisers to both nursing and multidisciplinary teams (Department of Health, 2008).

Other issues that will be addressed include:

 Team leadership and performance management
 The ward sister's business checklist - staff, patient care, patient experience
 Motivation, coaching, resilience
 Managing finances, budgets and complaints
 Putting complaints to bed - Making patients happier earlier
 Creating a culture that determines the morale of the team
 Preparing for CQC inspections
 Ensuring effective staffing and skill mixes
 Working as a team
 Moving from a failing ward to an award winning ward - how did we do it?
 Case study: Running an efficient ward
 Case study: Going into a struggling team - how to survive and thrive
 Case Study: The ward manager experience


Event Chairperson:
09:30 Registration
10:00 The Ward sister's role in team leadership and performance management Prof Helen Young, Former Director of Nursing and Midwifery, Birmingham Women's Hospital


10:45 Q/A
11:00 Change management - what you need to know and how to do it


Kerry Bloodworth, Former Deputy Director of Nursing, Nottingham University Hospitals NHS Trust

11:30 Morning Tea and Coffee
12:00 Put complaints to bed - Making patients happier earlier

Amy Maclean, Head of Patient Experience, Birmingham Women's Hospital NHS Foundation Trust
12:30 Case study ‘ Running an efficient ward' Joy Radtschenko, Ward Manager, UHCW NHS Trust


13:00 Lunch and networking


14:00 Case study ‘Going into a struggling team - How to survive and thrive'


Sam Turney, Sister, John Radcliffe Hospitals NHS Trust, Oxford

14:30 Case study ‘The Ward Manager Experience' Rebecca Warren, Ward Manager,Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation trust


15:00 Q and A session - How to overcome the challenges currently facing ward managers


15:30 Conclusions, learning points from the day and end of day
Early Bird discounts if booked before 13/04/2018
1 Delegate
2 Delegates 3 Delegates
Group Discount Price
£354.00 inc. vat £684.00 inc. vat £900.00 inc. vat

Venue Austin Court
Address Austin Court
80 Cambridge Street
B1 2NP
Postcode B1 2NP
Telephone +44(0) 121 600 7500
Email Address adevi@theiet.org
Web Address www.ietvenues.co.uk/austincourt

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