Ward sisters are central to achieving high standards, competence and a caring culture. However, for years the development of nurses in this vital role has been neglected and many nurses have made the transition to ward sister though a process of trial and error. "While the overall leadership culture of the trust is important, often it is the local ward leadership, medical as well as nursing, that is critical to achieving high-quality care." State of Care in Acute Hospitals, Care Quality Commission, 2nd March 2017
Whether you are currently a Ward sister, or aspiring to be one, this event provides a unique opportunity to learn from the experiences of other Ward sister's and Nurse Directors to develop your skills as an effective Ward sister. Through national updates and practical case studies the conference will update Ward sisters on essential issues to enable you to improve practice and leadership at a local level.
This conference is suitable for current and aspiring Ward Sisters/Charge Nurses and Senior Nurses
This conference will enable you to:
• Network with Ward sisters, Aspiring Ward sisters and those who support them
• Develop your skills as an Effective Ward sister
• Improve your leadership skills and empower others
• Improving communication skills at ward level including frontline management of complaints, feedback and concerns
• Learn from experienced Ward sisters about how they handle difficult issues, manage workload and work life balance and improve the way they work
• Develop your local strategy to improve and change the way you think about patient experience
The role of the ward sister/charge nurse has been highlighted as one of the most important in the NHS (Sprinks, 2010), particularly in relation to change management, vision and role modelling, and providing developmental opportunities for more junior staff. the ward sister as the "linchpin" of the clinical area, drawing together patient safety, experience and the coordination of the multidisciplinary team. The role is fundamental to ensuring high standards of care are achieved and maintained, and that patients' experiences are optimised (Royal College of Nursing, 2009).
Ward sisters are the public face of hospitals, and represent a level of management, authority and leadership to patients (RCN, 2011). They are also role models and advisers to both nursing and multidisciplinary teams (Department of Health, 2008).
Other issues that will be addressed include:
Team leadership and performance management
The ward sister's business checklist - staff, patient care, patient experience
Motivation, coaching, resilience
Managing finances, budgets and complaints
Putting complaints to bed - Making patients happier earlier
Creating a culture that determines the morale of the team
Preparing for CQC inspections
Ensuring effective staffing and skill mixes
Working as a team
Moving from a failing ward to an award winning ward - how did we do it?
Case study: Running an efficient ward
Case study: Going into a struggling team - how to survive and thrive
Case Study: The ward manager experience